Pavago
Technical Support Specialist - (IT Support Specialist)
BR · Brazil · Remote · Full-time · Junior
需匹配美国工作时段
Salary not stated
AI summary
Role overview
该全职远程岗位为客户及内部用户提供1-2级技术支持，处理工单、记录解决方案、升级复杂问题，需熟悉工单工具、SaaS及基础IT运维，匹配美国工作时段。
Responsibilities
- 处理1-2级技术工单与故障排查
- 升级复杂问题至对应团队
- 维护知识库与支持文档
- 配合跨团队优化支持流程
Requirements
- 1-2年技术支持/IT帮台经验
- 熟悉Zendesk等工单工具
- 掌握Windows/macOS/Linux系统
- 流利英文沟通
Nice to have
- CompTIA相关认证
- SaaS/API集成支持经验
- Datadog等监控工具使用经验
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Excerpt
Tech Support Specialist (IT Helpdesk, SaaS Support, Zendesk/Jira) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a Tech Support Specialist to provide fast, clear, and effective technical support for customers and internal users.…
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