Duel.com
Customer Support Specialist
MT · Malta · Remote · Full-time
需覆盖部分非工作时段的支持工作
Salary not stated
AI summary
About the company
Duel是一家赌场公司，致力于打造公平纯净的赌场环境，打击诈骗和不良运营商。
Role overview
作为Duel赌场的客户支持专员，您是用户与团队的前线对接人，负责多渠道客户沟通、社区管理、产品测试、问题处理及流程优化，需保持冷静并主动解决问题，为用户提供优质支持。
Responsibilities
- 每周至少5天负责在线聊天支持
- 管理社交媒体及社区平台
- 测试网站功能，发现并跟进修复bug
- 在新功能上线前进行测试
- 处理升级问题及边缘案例
- 独立应对危机情况
- 挖掘根本原因并优化流程
- 深度参与团队相关工作
Requirements
- 具备良好的应变能力
- 能承受用户的负面反馈
- 紧急情况下保持冷静
- 有帮助用户的真诚意愿
- 具备故障排查能力与细节关注度
- 接受加密货币相关工作
- 有支持经验优先，远程经验加分
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Excerpt
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it. The role You are the frontline. Live chat, social, community, bug reports, escalations, crisis…
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