Insolation Technology
Customer Service Representative
US · Houston · Houston, Texas, United States · Remote · Full-time
Monday to Friday day shift, 8-hour shift
Salary not stated
AI summary
About the company
Insolation Technology Ltd成立旨在颠覆行业，是全球领先的电气与电子工程服务商，业务覆盖四大洲，提供安装、故障排查等服务，助力客户业务发展。
Role overview
该岗位为Insolation Technology Ltd的全职远程客户服务代表，负责处理客户咨询、解决问题、提供优质支持以提升客户满意度，需与销售、工程等部门协作，在远程环境中独立工作，公司提供培训与福利。
Responsibilities
- 通过电话、邮件、在线聊天及时响应客户咨询
- 处理客户诉求，排查解决问题，维护专业形象
- 有效解决客户投诉，跟进复杂问题并记录
- 深入了解公司服务，为客户提供产品指导
- 与销售、工程等部门协作优化客户体验
- 报告客户反馈与问题，提出服务流程改进建议
Requirements
- 高中及以上学历，大专及以上优先
- 有客户服务或远程支持经验优先，提供培训
- 熟练使用CRM系统，具备基础电脑技能
- 具备出色的书面及口头沟通能力
- 能在远程环境独立工作，有稳定网络与安静 workspace
Nice to have
- 拥有客户服务1年经验
- 持有驾照
- 熟悉基础技术问题排查
Pay & benefits
- 时薪20-25美元，含绩效奖金
- 灵活居家办公安排
- 全面培训与入职指导
- 带薪休假及公司假期
- 健康保险、牙科保险、401(k)
- 职业发展机会与支持性远程文化
Notes for China-based candidates
- 岗位为美国雇主的远程全职岗位，无地域限制
- 工作时间为美国周一至周五白班，8小时轮班
- 薪资以美元结算，时薪20-25美元
- 公司提供全面培训，无需相关经验
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Excerpt
Position Overview: Insolation Technology LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal…
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