Prestige Travel Agency by Mich
Representante de Servicio al Cliente en Viajes (Remoto)
FR · Montpellier · Montpellier, Occitanie, France · Remote · Part-time
要求时区 UTC-5（与北京时间几乎不重叠（约 0 小时），基本需按对方时区上班）
Salary not stated
AI summary
About the company
Prestige Travel Agency by Mich USA，一家旅行代理机构，提供旅行相关服务，致力于为客户打造优质旅行体验。
Role overview
该岗位为 Prestige Travel Agency by Mich USA 的远程兼职旅行客户服务岗，负责从预订到售后全流程客户支持，需通过多渠道响应咨询、协助预订、提供旅行信息，确保客户获得优质体验，适合注重细节、热爱旅行的服务型人才。
Responsibilities
- 多渠道及时专业响应客户旅行咨询
- 协助豪华及休闲旅行的预订、变更、取消
- 提供目的地、旅行要求及机构政策信息
- 协调预订细节并确认行程确保准确
- 旅行前后主动跟进客户保障体验
- 共情专业处理客户的问题与诉求
- 维护准确文档并更新预订系统
Requirements
- 出色的口头及书面沟通能力
- 具备客户服务经验，优先旅行/ hospitality 相关
- 较强的组织能力与细节关注度
- 适应技术工具并愿意学习新预订系统
- 可靠主动，能高效处理多客户请求
- 对旅行及帮助客户规划体验有兴趣
Pay & benefits
- 100%远程工作环境
- 灵活的工作时间选择
- 公司内部职业发展机会
- 旅行行业相关福利与折扣
- 支持团队文化及持续培训发展
Hiring process & how to apply
- 感兴趣的候选人可立即申请
- 申请加入远程旅行客服团队
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Excerpt
Sobre el Puesto Prestige Travel Agency by Mich USA está buscando un(a) Representante de Servicio al Cliente en Viajes (Remoto) para apoyar a los clientes en cada etapa de su experiencia de viaje. En este rol de atención directa al cliente, usted será un punto de contacto confiable, desde la reserva…
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