ShipBob
Manager, Merchant Success
AU · Remote - Australia · Remote · Full-time
Salary not stated
AI summary
About the company
ShipBob是全球领先的供应链与履约科技平台，服务电商中小及中端商家，获多家知名投资机构投资，总部位于芝加哥，是快速发展的科技公司。
Role overview
该岗位为ShipBob的商户成功经理，需管理商户成功团队，负责核心战略客户的留存与增长，推动商户增长、留存及满意度目标达成，汇报至商户成功总监，工作方式为远程，面向澳大利亚及亚太地区候选人。
Responsibilities
- 管理商户成功团队，负责商户增长、留存及满意度目标
- 指导团队打造优质客户体验，达成组合与个人发展目标
- 设定清晰目标与期望，助力团队达成业绩
- 定期开展1对1会议，制定账户策略以实现收入目标
- 挖掘客户痛点，推动跨部门解决方案
- 处理团队直接下属的客户升级事宜，指导团队提升处理能力
- 处理信用升级并决定信用额度或是否适用
- 深入了解公司产品与行业，助力客户实现价值
Requirements
- 有管理和发展高绩效成功或账户团队的经验
- 擅长处理客户升级、高管层面影响力及应对复杂情况
- 具备客户成功、账户管理、供应链、物流或电商运营经验
- 具备解读损益影响、定价杠杆及利润率考量的商业头脑
- 适应高增长、动态环境，具备行动导向与持续改进意识
Pay & benefits
- 健康福利津贴
- 居家办公电话/互联网津贴
- 免费使用AI及生产力工具
Hiring process & how to apply
- 使用AI辅助工具处理招聘行政事务，最终由人工审核做录用决定
- 候选人可选择退出部分AI处理流程，通过替代流程接受审核
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Excerpt
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're…
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