Head of Client Operations

BR · Brazil · Remote · Full-time · Lead

需配合美国时区协作，工作时间灵活

Remote worldwideLead / managementOpen to China

Cold EmailClient OperationsEmail DeliverabilityDNSSPFDKIMDMARCChatGPTClaudeAPIAutomationLead GenerationOutbound OperationsClient RetentionCampaign Optimization

Salary not stated

AI summary

Role overview

该岗位为全职远程岗，负责客户交付、冷邮件 campaign 表现、客户留存与运营执行，需管理20-30个活跃客户账户，排查优化邮件投放问题，搭建运营流程支持业务增长，要求有冷邮件 agency 或快速增长初创公司相关经验。

Responsibilities

管理20-30个活跃客户账户的关系与留存
排查优化冷邮件 campaign 表现与送达问题
搭建并改进运营流程与可复用系统
跨部门协调开发、外联团队推进业务目标
使用AI工具提升运营与投放效率
向创始人直接汇报工作进展

Requirements

有客户运营、客户成功相关管理经验
熟悉冷邮件、线索生成与 outbound 运营
具备邮件送达率、域名预热等实操经验
能独立排查campaign技术问题
熟练使用ChatGPT等AI工具
具备优秀的英文读写沟通能力

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Excerpt

Head of Client Operations – Cold Email, Client Success & Startup Operations Position Type: Full-Time, Remote Working Hours: Flexible with U.S. Time Zone Collaboration About the Role At Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign…

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