Rehmann
IT Help Desk Specialist L2
US · Michigan (Remote) · Remote · Full-time · Mid
需参与24x7轮值待命，适配美国东部时区工作节奏
Salary not stated
AI summary
About the company
Rehmann是一家以客户服务为核心的专业服务机构，秉持以人为本的文化，助力员工职业发展，提供健康福利、灵活工作安排等支持。
Role overview
该岗位为Rehmann公司全职远程IT帮助台专员，作为客户技术支持的一线对接人，负责远程排查解决微软相关技术问题，参与24x7轮值待命，需具备扎实技术能力与良好沟通能力，目标是为客户提供优质技术支持。
Responsibilities
- 作为技术支持请求的主要对接人
- 准确记录服务请求、排查及解决过程
- 排查解决Windows、AD、365等相关技术问题
- 适时升级复杂问题并维护客户体验
- 安装配置软件及系统组件
- 为客户及第三方供应商提供指导支持
- 参与24x7轮值待命支持
- 参与流程优化及知识分享
Requirements
- 高中及同等学历，优先大专学历
- 2年以上客户服务经验
- 3年以上微软技术环境实操经验
- 具备桌面、服务器等问题排查经验
- 出色的书面及口头沟通能力
- 优秀的分析及问题解决能力
- 能在快节奏环境中处理多项任务
- 致力于提供优质客户服务
Pay & benefits
- 提供身心健康相关福利
- 提供志愿及多元活动带薪假期
- 提供灵活工作安排
- 助力员工职业发展与成长
Notes for China-based candidates
- 需适配24x7轮值待命的时区要求
- 需具备微软相关技术环境实操经验
- 需具备良好的中英文沟通能力
Register to apply directly, open the original posting and save jobs
Sign up freeThis is not an official page of Rehmann. The listing is gathered automatically from the employer's official careers page or a job board's public feed (see sources on the right). Fintegrity has no agency relationship with this employer and has not verified its credentials. Chinese titles and summaries are AI-generated; the original text prevails. Apply on the source page. We never charge job seekers. Ranking & display rules
Excerpt
Your Passion. Your Purpose. If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and…
Sign up freeThe summary and highlights are AI-generated and may contain errors; the original posting prevails.
Sources or employers who want a posting removed or corrected can email contact@fintegrity.cn; we act within 24 hours.