Enterprise Implementation Consultant
US · San Francisco · Remote · Full-time
USD 97,000-141,000/yr ≈ ¥688,700-1,001,100/yr
AI summary
About the company
MaintainX是领先的移动端工业团队工作执行平台，2026年8月加入Autodesk，服务超1.3万家客户，涵盖Duracell、麦当劳等，聚焦减少非计划停机。
Role overview
该岗位为全职远程的企业实施顾问，加入Autodesk旗下MaintainX团队，面向全球招聘。需对接企业客户主导软件实施、推动产品采用、提供优质入职体验，作为客户信任顾问助力客户快速实现价值，跨部门协作保障长期成功。
Responsibilities
- 管理复杂多阶段企业软件实施，平衡跨职能干系人与变更管理
- 全程主导客户互动与沟通，挖掘产品价值机会
- 担任实施期间客户经理，管理预期、保障用户满意度
- 为客户项目团队及终端用户提供正式培训
- 向内部团队传递实施过程中的知识
- 依托产品知识提供支持与问题排查
- 跟踪并反馈客户问题，主动解决
- 管理多个客户账户、截止日期与里程碑
Requirements
- 有企业客户支持相关经验，涵盖软件实施等领域
- 具备管理复杂实施与多干系人群体的经验
- 需BEng学位或同等年限经验
- 具备优秀沟通、时间管理与人际技能
- 具备优秀客户关系管理与预期管理能力
- 理解业务需求定义、功能规格审查等流程
- 能在快节奏环境中管理多项任务并保障质量
- 30天内掌握MaintainX产品并能为客户提供建议
Nice to have
- 有产品、销售、客户管理等领域相关经验
- 具备制造、工业、维护等行业经验
- 拥有专业组织成员资格或相关认证
- 熟悉技术，能快速成为产品专家
Pay & benefits
- 薪资范围97K-141K美元，含年度奖金
- 薪酬可能包含佣金、奖金与股权
- 美国岗位享受Autodesk福利，其他国家福利不同
- 提供团队文化与归属感支持
Notes for China-based candidates
- 岗位为远程全职，面向全球招聘
- 薪酬以美元结算，具体福利需咨询招聘人员
- 需在30天内掌握MaintainX产品
- 无明确时区要求，需配合工作节奏
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Excerpt
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers , including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million…
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