Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech)

ZA · South Africa · Remote · Full-time · Lead

需适配全球时区

Remote worldwideEquityAI & MLLead / managementOpen to China

SalesCustomer SuccessUpsellCross-sellK-12 EdTechAI SaaSTechnical OnboardingData AnalysisNegotiationEnglish Communication

Salary not stated

AI summary

Role overview

该岗位为全职远程岗，服务美国K-12教育AI评分反馈平台，需负责客户留存、营收拓展，通过数据驱动策略向学校管理层推销升级服务，开展教师培训与技术支持，要求有K-12 SaaS行业经验、销售拓展能力与流利英语。

Responsibilities

负责客户营收拓展与续费留存，达成NRR目标
向学校校长及学区负责人推销升级合同
开展教师线上培训与技术支持
分析使用数据预防客户流失
搭建自助服务手册与帮助文档

Requirements

2-6年以上K-12 SaaS行业客户成功或账户管理经验
具备销售拓展能力，能承担营收配额
日常使用生成式AI工具
流利英语沟通能力
适应早期创业公司的实干氛围

Nice to have

有K-12教师或学校管理经验
曾任职于快速增长的教育科技头部企业

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Excerpt

Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech) Location: Remote (International / Global Time Zones) Type: Full-time | AI EdTech SaaS | Early-stage Equity Compensation: ~$30,000 Base ($50,000+ OTE) + Significant Early-Stage Equity The Opportunity: Drive the AI Post-Adoption &…

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