Assurant
Customer Care Representative
US · Arizona Virtual · Remote · Full-time · Mid
需可工作至美国东部时间晚9点
Salary not stated
AI summary
About the company
Assurant是全球领先的商业服务公司，财富500强，业务覆盖21国，提供消费购买相关的保护与连接服务，获多项职场及创新奖项。
Role overview
该岗位为Assurant的全职远程客户服务代表，作为组织与客户的首要联络点，负责处理客户来电与邮件，解决问题、提供方案，无需外呼、销售或合同升级。工作时间含晚间及周末，需适配美国东部时间晚9点的工作要求，公司提供支持性工作环境与成长机会。
Responsibilities
- 处理客户来电及邮件，保持同理心与专业性
- 解决客户问题、解答疑问，提供主动方案
- 记录互动内容并按需跟进
- 参与特殊项目，适配不断变化的优先级
- 打造优质客户体验，传递服务温度
Requirements
- 高中文凭或GED
- 具备客户服务经验（呼叫中心、保险或银行优先）
- 具备出色的沟通、倾听及解决问题能力
- 能在快节奏环境中使用技术多任务处理
- 拥有25Mbps下行/6Mbps上行的高速网络
- 具备安静无干扰的居家办公环境
Nice to have
- 2年以上客户服务经验
- 具备远程工作经验
Pay & benefits
- 入职即享医疗、牙科、视力等保险
- 带薪休假含节假日
- 职业发展机会，6个月后每年最高5000美元学费报销
- 带薪虚拟培训
- 夜班及周末轮班补贴
- 有竞争力的薪资范围16.23-27.75美元/小时
Hiring process & how to apply
- 需完成身份验证（含生物识别，依法合规）
- 虚拟面试需通过视频进行
- 申请为持续收集的 pipeline requisition，无截止日期
Notes for China-based candidates
- 需适配美国东部时间晚9点的工作时间要求
- 薪资以美元结算，需了解美国福利政策需咨询招聘人员
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Excerpt
Job Description Customer Care Representative Located in Arizona and Nevada Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights/weekends Why Join Us? At Assurant, our Customer Care Representatives…
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