(Senior) Enterprise Customer Success Manager (m/f/d)
DE · Munich · Remote · Full-time · Senior
需适配慕尼黑时区，每周需到办公室办公2天
Salary not stated
AI summary
Role overview
该岗位隶属于EGYM全球企业团队，负责维护大型企业客户，协调产品落地、推动营收目标、优化客户使用体验，需具备相关行业经验与客户沟通能力，支持远程办公且每周需到慕尼黑办公室办公2天。
Responsibilities
- 协调企业客户的产品与方案落地
- 推动客户侧营收目标与交叉/升级销售机会
- 管理客户软硬件方案的上线流程
- 优化客户产品使用、防止客户流失
- 开展产品演示、战略培训与会议演讲
- 向内部产品团队反馈客户需求
Requirements
- 商科、体育管理等相关专业本科及以上学历
- 3年以上健身或科技行业客户对接经验
- 具备向高层清晰展示复杂信息的能力
- 优秀的中英文口头与书面沟通能力
- 英语为必备语言，小语种技能优先
- 渴望职业进阶并认同健身行业发展
Nice to have
- 掌握瑞典语、挪威语、意大利语、阿拉伯语、荷兰语
- 具备企业客户成功管理相关经验
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Excerpt
Do you excel at working with customers, and are you excited by the growth journey we’ve successfully started with large enterprise brands such as Fitness First and David Lloyd? Do you enjoy being part of an international, fast-paced environment, and is the fitness industry your passion? Then join…
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