Treantly
Intake Specialist, Airline Division
PH · Philippines · Remote · Full-time
需遵守CST时区，工作时间含晚间、周末及轮班时段
Salary not stated
AI summary
About the company
Treantly是北美领先的移动设备服务公司，提供租赁、维修及销售服务，在北美有超2500个网点，母公司2012年成立于日本，聚焦短途移动解决方案。
Role overview
该岗位为航空合作伙伴及乘客提供首触点支持，负责准确录入、处理及解决理赔申请，需响应部门邮件，确保信息及时更新，为远程全职岗位，需遵守CST时区轮班要求。
Responsibilities
- 作为航空合作伙伴及乘客的首触点提供支持
- 准确录入、处理及解决航空理赔申请
- 处理部门邮件，确保信息及时响应与更新
- 接听来电，协助乘客及航空方解决问题
- 多任务并行处理电话、理赔录入及邮件跟进
- 与跨部门协作，推进理赔处理
- 按要求参加现场会议
Nice to have
- 会法语或西班牙语
- 有呼叫中心或保险理赔领域客户服务经验
- 具备45WPM以上打字速度且错误率低于5%
Pay & benefits
- 灵活团队环境
- 远程工作
- 每周40小时全职岗位
- 3个月试用期后提供Maxicare HMO
Notes for China-based candidates
- 需遵守CST时区轮班要求
- 需具备优秀英语听说读写能力
- 需适应晚间、周末及节假日工作
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Excerpt
Reports to: Operations Manager, Airline Division Location: Remote Overview The Intake Specialist, Airline Division , serves as the first point of contact for airline partners and passengers. This role is responsible for delivering responsive, professional, and solution-focused support while…
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