Travel customer representative
US · Bozeman · Bozeman, Montana, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Getaway Travel Agency，美国的旅行代理机构，专注为客户提供旅行相关服务。
Role overview
该岗位为兼职旅行客户代表，需全程远程工作，负责客户旅行全流程支持，包括处理咨询、协助预订、解决问题等，需具备优秀沟通能力与客户服务经验，可享受灵活排班、旅行福利等。
Responsibilities
- 通过邮件、电话、消息平台及时专业回复客户咨询
- 协助处理旅行预订、变更、取消及特殊需求
- 提供目的地、旅行文件及机构政策的准确信息
- 跟进客户确认旅行细节与满意度
- 以同理心和解决问题的能力处理客户投诉
Requirements
- 具备优秀的口头及书面沟通能力
- 拥有客户服务经验，优先考虑旅行或酒店行业
- 具备条理性、可靠性、主动性，注重细节
- 熟悉技术，能快速学习预订平台与系统
- 热爱旅行，乐于帮助他人规划难忘体验
Pay & benefits
- 100%远程工作，灵活排班
- 机构内部有成长机会
- 旅行福利及专属行业折扣
- 支持性团队环境及持续培训
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Excerpt
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and…
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