ShipHawk
WMS Implementation Engineer
US · Remote · Remote · Full-time · Mid
UNKNOWN
Salary not stated
AI summary
About the company
ShipHawk是领先的仓储与运输管理软件提供商，助力企业简化物流流程、优化配送，处于快速发展阶段。
Role overview
本岗位为ShipHawk的WMS/TMS实施工程师，隶属于专业服务与技术支持团队，初期负责客户实施工作，后续将过渡至高级技术支持岗位。需参与技术调研、系统配置、集成与测试，与多部门协作，最终为客户提供复杂技术问题的解决方案，助力客户优化物流运营。
Responsibilities
- 开展客户仓库运营技术调研
- 将客户需求转化为ShipHawk配置与技术方案
- 协同多部门完成实施与技术挑战解决
- 支持系统集成、数据迁移、上线准备工作
- 过渡后处理复杂技术支持案例
- 排查应用日志、数据库、API等技术问题
- 支持ERP、电商及承运商集成
- 开展根本原因分析并推动解决方案落地
Requirements
- 3+年客户面向技术经验，含2年以上WMS实施等经验
- 具备WMS实施、配置或支持的实操经验
- 熟悉REST APIs、JSON/XML及Postman等工具
- 掌握SQL与关系型数据库基础
- 熟悉PHP、JavaScript等技术并能读懂代码
- 具备技术排查与根本原因分析能力
- 具备工程思维与技术好奇心
- 具备良好沟通与客户服务能力
Nice to have
- 有WMS、TMS或物流SaaS平台经验
- 熟悉NetSuite、Acumatica等集成经验
- 具备高级SQL及PHP等技术实操经验
- 有Salesforce Service Cloud、Jira使用经验
- 有企业客户支持、数据迁移经验
Pay & benefits
- 年薪95000-115000美元（根据经验定）
- 平等就业机会
- 为残障员工提供合理便利
- 可发展技术专长并直接影响客户运营
Hiring process & how to apply
- 通过招聘流程筛选候选人
- 需提交相关工作经验证明
- 面试环节含技术与沟通评估
- 无明确截止时间说明
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Excerpt
Implementation Engineer – Technical Support (WMS/TMS) Location: Remote – United States Department: Professional Services / Technical Support Reports to: Director, Professional Services (initially) About ShipHawk ShipHawk is a leading provider of warehouse and transportation management software,…
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