Kopp Travels
Travel customer representative
US · Colorado Springs · Colorado Springs, Colorado, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Kopp Travels，美国旅行相关机构，专注为客户提供旅行服务，重视客户体验。
Role overview
该岗位为兼职远程的旅行客户代表，需全程支持客户从预订到返程的旅行全流程，处理咨询、解决问题、协助预订变更等，需具备良好沟通与客户服务能力，可享受灵活排班、旅行福利等。
Responsibilities
- 通过邮件、电话、消息平台及时专业回复客户咨询
- 协助处理旅行预订、变更、取消及特殊需求
- 提供目的地、旅行文件及机构政策的准确信息
- 跟进客户确认旅行细节及满意度
- 以同理心和解决问题能力处理客户投诉
Requirements
- 具备出色的口头及书面沟通能力
- 有客户服务经验，优先考虑旅行或酒店行业
- 具备条理性、可靠性、主动性，注重细节
- 适应技术工具，快速学习预订平台及系统
- 热爱旅行，乐于帮助他人规划旅行体验
Nice to have
- 旅行或酒店行业客户服务经验
- 熟悉旅行预订平台及系统
Pay & benefits
- 100%远程工作，灵活排班
- 机构内成长机会
- 旅行福利及行业专属折扣
- 支持性团队环境及持续培训
Hiring process & how to apply
- 提交申请即可开启求职流程
Notes for China-based candidates
- 该岗位为远程工作，无地域限制
- 兼职形式，需遵守灵活排班要求
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Excerpt
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and…
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