Prestige Travel Agency by Mich
Representante de Servicio al Cliente en Viajes (Remoto)
FR · Toulouse · Toulouse, Occitanie, France · Remote · Part-time
要求时区 UTC-5（与北京时间几乎不重叠（约 0 小时），基本需按对方时区上班）
Salary not stated
AI summary
About the company
Prestige Travel Agency by Mich 是一家旅游机构，提供旅行相关服务，致力于为客户打造优质旅行体验，倡导平等多元的企业文化。
Role overview
本岗位为 Prestige Travel Agency by Mich 招聘的兼职远程旅游客户服务代表，负责从客户旅行预订到后续跟进的全流程支持，需通过电话、邮件等渠道响应客户咨询，协助处理预订、行程协调等事务，打造优质旅行体验。
Responsibilities
- 响应客户电话、邮件及消息平台咨询
- 协助处理旅行预订、变更、取消及特殊需求
- 提供目的地、旅行要求及机构政策信息
- 协调预订细节并确认行程
- 主动跟进客户旅行前后情况
- 以同理心处理客户问题
- 维护准确文档并更新预订系统
Requirements
- 优秀的口头及书面沟通能力
- 具备客户服务经验，旅游/ hospitality 经验优先
- 较强的组织能力与细节关注度
- 能熟练使用技术并学习新预订系统
- 可靠、主动且能高效处理多客户请求
- 对旅行及帮助客户规划难忘体验有真诚兴趣
Nice to have
- 旅游、 hospitality 或相关领域工作经验
Pay & benefits
- 100% 远程工作环境
- 灵活的工作时间选择
- 公司内部职业成长机会
- 旅游行业相关福利与折扣
- 支持团队文化及持续培训发展
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Excerpt
Sobre el Puesto Prestige Travel Agency by Mich USA está buscando un(a) Representante de Servicio al Cliente en Viajes (Remoto) para apoyar a los clientes en cada etapa de su experiencia de viaje. En este rol de atención directa al cliente, usted será un punto de contacto confiable, desde la reserva…
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