Senior Account Manager
US · Remote · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
Victorious是一家重新定义SEO在企业发展中角色的营销机构，秉持以客户和团队利益为先的理念，致力于可持续成功。
Role overview
该高级客户经理岗位负责确保Victorious客户从搜索驱动营销活动中获得可衡量成果，需管理高优先级客户账户，推动客户满意度、续约与业务拓展，作为战略伙伴对齐跨团队执行，还需指导团队并优化内部流程，为客户创造价值。
Responsibilities
- 管理高优先级客户账户，负责留存、拓展及绩效达成
- 作为客户战略伙伴，对齐客户业务目标与营销指标
- 将客户目标转化为战略路线图与行动计划
- 主导客户互动，通过定期沟通建立信任
- 借助SEO策略师推动活动绩效分析与价值传递
- 识别账户风险与机会，必要时升级至上级
- 拓展客户关系，推动账户增长与续约
- 指导其他客户经理，优化内部流程
Requirements
- 能与高管层沟通，建立信任与可信度
- 精通客户关系管理，管理复杂账户
- 可将客户目标转化为战略计划并对齐内部团队
- 具备搜索营销基础知识，能向客户解读策略与绩效
- 熟练使用Looker Studio、GA等报告工具
- 具备跨团队协作与影响力领导能力
- 擅长风险与机会管理，判断升级时机
- 具备出色的书面及口头沟通能力
Nice to have
- 自我驱动，重视流程与沟通
- 对工作有热情，追求自我提升
- 秉持正直，信守承诺，诚实可靠
- 具备解决问题的思维，适应变化
Pay & benefits
- 完善的医疗、牙科、视力、人寿及伤残保险
- 401(k)/Roth退休计划及公司匹配
- 100%远程工作环境
- 无限带薪休假，公司支付节假日及健康日
- 提供工作设备及月度远程工作补贴
Notes for China-based candidates
- 岗位为100%远程，面向全球候选人
- 需具备出色的英文沟通能力
- 无需境外驻场，可远程工作
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Excerpt
What makes a great company? Is it the products it produces, its reputation, its culture? At Victorious, we know it’s our people. Our people-first ethos permeates every aspect of our company, from practicing radical integrity to empowering each other to do our best work. This approach attracts the…
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