Prestige Travel Agency by Mich
Travel Customer Service Representative (Remote)
IT · Milan · Milan, Lombardy, Italy · Remote · Part-time
Salary not stated
AI summary
About the company
Prestige Travel Agency by Mich，一家旅行代理机构，提供旅行相关服务，为平等机会雇主。
Role overview
该岗位为 Prestige Travel Agency by Mich 招聘的兼职远程旅行客户服务代表，负责全程支持客户旅行旅程，从预订到售后跟进，提供优质个性化服务，需通过多渠道响应客户咨询，处理预订及相关需求。
Responsibilities
- 通过电话、邮件等多渠道及时专业响应客户咨询
- 协助处理豪华及休闲旅行的预订、变更、取消及特殊需求
- 提供目的地、旅行要求及机构政策的准确信息
- 协调预订细节并确认行程以保障准确性
- 旅行前后主动跟进客户以确保良好体验
- 以同理心和专业态度解决客户问题
- 维护准确文档并更新预订系统
Requirements
- 优秀的口头及书面沟通能力
- 具备客户服务经验（旅行、酒店或相关领域优先）
- 较强的组织能力及细节关注度
- 能熟练使用技术并学习新系统及预订平台
- 可靠、积极主动，能高效处理多项客户请求
- 对旅行及帮助客户规划体验有浓厚兴趣
Pay & benefits
- 100%远程工作环境
- 灵活的排班选项
- 公司内部职业发展机会
- 可享受旅行福利及行业相关折扣
- 支持性团队文化及持续培训发展
Hiring process & how to apply
- 感兴趣的候选人可立即申请
- 申请后加入远程旅行支持团队
Notes for China-based candidates
- 岗位为兼职远程，无地域限制
- 需具备良好英语沟通能力
- 可享受旅行相关福利及折扣
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Excerpt
About the Role Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip…
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