Kopp Travels
Travel Customer Support Specialist
US · Charlotte · Charlotte, North Carolina, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Kopp Travels USA是从事旅行相关业务的机构，为客户提供旅行支持服务，拥有支持性团队并提供持续培训。
Role overview
该岗位为Kopp Travels USA的兼职远程旅行客户支持专员，需全程协助客户从预订到返程的旅行相关事宜，通过多渠道响应客户咨询、处理预订变更等需求，要求具备良好沟通与服务意识，提供灵活排班、成长机会及旅行福利。
Responsibilities
- 通过邮件、电话、消息平台及时专业响应客户咨询
- 协助处理旅行预订、变更、取消及特殊需求
- 提供目的地、旅行要求及机构政策的准确信息
- 跟进客户确认行程细节及整体满意度
- 以同理心、专业态度处理客户问题与担忧
Requirements
- 具备出色的书面及口头沟通能力
- 具备客户服务经验，旅行或酒店经验优先
- 做事有条理、可靠且注重细节
- 熟悉技术并愿意学习预订平台及系统
- 热爱旅行并乐于帮助他人创造难忘体验
Nice to have
- 有旅行或酒店行业的客户服务经验
Pay & benefits
- 100%远程岗位，排班灵活
- 机构内有成长机会
- 提供旅行福利及独家行业折扣
- 支持性团队环境及持续培训指导
Hiring process & how to apply
- 申请该岗位并提交相关材料
- 后续按流程推进招聘环节
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Excerpt
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is…
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