Prestige Travel Agency by Mich
Luxury Travel Consultant – Customer Experience (Remote)
MX · San Luis Potosí · San Luis Potosí, San Luis Potosí, Mexico · Remote · Part-time
Salary not stated
AI summary
About the company
Prestige Travel Agency by Mich是一家旅游机构，提供豪华休闲旅行服务，为客户打造优质旅行体验，重视团队协作与员工发展。
Role overview
该岗位为Prestige Travel Agency by Mich的兼职远程岗位，负责为客户规划管理豪华休闲旅行体验，提供全流程专业支持，需通过多渠道响应客户需求，协调旅行相关事宜，维护客户满意度。
Responsibilities
- 通过电话、邮件、在线消息提供专业客户支持
- 协助客户完成豪华旅行预订、行程更新及特殊住宿安排
- 传达旅行细节、文件要求及机构指南
- 监控预订准确性并跟进确认客户满意度
- 以解决问题的心态处理客户疑问与诉求
- 维护记录并更新内部系统
Requirements
- 具备出色的沟通与人际交往能力
- 有旅游、酒店或相关领域客户服务经验
- 能在远程环境下独立工作
- 具备高度组织性与细节关注度
- 熟练使用数字工具、预订平台及通讯软件
- 热爱旅行并致力于打造积极客户体验
Pay & benefits
- 完全远程工作，可在批准地点居家办公
- 灵活的工作时间安排
- 提供职业发展与晋升机会
- 享有旅行相关福利与行业折扣
- 团队协作氛围良好，提供培训支持
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Excerpt
About the Position Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth…
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